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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly organized and customer-focused Customer Service Representative to join our team at Novotel Cambridge North. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations and booking enquiries, and ensuring a seamless experience for all visitors.
Main Responsibilities:
- Reservations and Booking Enquiries: Manage reservations and booking enquiries via telephone, email, and face-to-face interactions, ensuring accurate and timely responses to all guests.
- Front Desk Operations: Provide exceptional service to guests, handling check-ins, check-outs, and any other front desk-related tasks with a smile.
- Events and Meetings: Assist with the coordination of events and meetings, including corporate bookings, private functions, and weddings, ensuring all details are accurate and up-to-date.
- Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and reporting, to ensure the smooth operation of the front desk.
- Team Collaboration: Work closely with the hotel team to ensure seamless communication and a high level of customer satisfaction.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Attention to Detail: Possess a high level of attention to detail, ensuring accuracy and precision in all tasks and interactions.
- Teamwork: Demonstrate a willingness to work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including pension scheme, 28 days' holiday, and free parking.
- Opportunities for Growth: Opportunities for career growth and development, with a comprehensive training program and ongoing support.
- Great Work Environment: A dynamic and supportive work environment, with a team of like-minded individuals who share a passion for delivering exceptional customer service.
