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Customer Experience Specialist

2 months ago

London, Greater London, United Kingdom Anya Hindmarch Full time
About the Role

We are seeking a highly skilled and passionate Customer Service Specialist to join our team at Anya Hindmarch. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels, including email, live chat, telephone, and social media.

Key Responsibilities:

  • Represent the Anya Hindmarch brand in a professional and courteous manner at all times.
  • Handle customer inquiries and resolve issues in a timely and efficient manner.
  • Take ownership of each customer journey, anticipating needs and providing personalized solutions.
  • Provide feedback and support to customers during store pop-ups and events.
  • Work closely with the Digital team to improve the customer experience and implement new technologies.
  • Act as a first point of contact for customer complaints and escalate issues to the Customer Services Manager as necessary.
  • Support the implementation of new processes and procedures to improve efficiency and customer satisfaction.

Requirements:

  • Exceptional communication and interpersonal skills.
  • Highly proficient in spoken and written English.
  • Previous experience in customer service roles preferred.
  • A high level of numeracy and attention to detail.
  • Organized and able to multitask, prioritize, and problem-solve.
  • Understanding of the importance of promoting and reflecting the image of a luxury brand.
  • Empathetic listening skills and a positive attitude.

About Anya Hindmarch:

Anya Hindmarch is a global luxury brand known for its high-quality, organization-obsessed accessories and commitment to sustainability. We are a dynamic and innovative company that values creativity, modern craftsmanship, and personalization.

Equal Opportunities:

Anya Hindmarch is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.