Support Specialist

2 weeks ago

London, Greater London, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Support Officer to join our team at Riverside. As a Support Officer, you will play a vital role in providing care and support to our customers, enabling them to make informed decisions about their lives and increase their sense of wellbeing.

Key Responsibilities
  • Conduct assessments to identify and prioritize customer needs
  • Develop and implement support plans using SMART goal planning
  • Create a supportive environment that promotes opportunities for customers to develop, learn, and achieve independence
  • Provide comprehensive support planning services to customers in line with Riverside's policies and procedures
  • Ensure customers are fully informed of their rights and responsibilities regarding the service
  • Record and update accurate and up-to-date customer information
About You

We are looking for someone who shares our values and is committed to achieving positive outcomes for all our customers. You will have experience of working with vulnerable people, a genuine passion for working with people, and excellent communication skills.

You will also have:

  • Experience of working in a support capacity with vulnerable people
  • Good communication skills and the ability to engage with and respect the needs of vulnerable people
  • Excellent team working skills and a creative flair
  • Housing sector knowledge, including housing benefit applications
  • Strong IT and social media skills
Why Riverside?

Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we need the best people on board to help us deliver our vision.

As a Support Officer at Riverside, you will enjoy:

  • Competitive pay and generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside

We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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