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IT Systems Administrator
2 months ago
Job Summary:
We are seeking an experienced IT professional to join our team as an IT Admin. The successful candidate will be responsible for supporting all technical services and resources within the charity and third-party services.
Key Responsibilities:- Help deliver the IT Roadmap in line with product development plan
- Deliver projects assigned by the Head of IT utilizing all available resources to achieve objectives
- Support management of key business projects to ensure they are delivered on-time, within budget and in line with the project requirements
- Undertake user acceptance testing to ensure business systems meet requirements and can be adopted by the organisation
- Collaborate with internal teams to manage implementation, training options and support for all business-critical platforms
- Keep abreast of enhancements to new and existing technologies in the marketplace – key areas include LMS/VLE, CRM and CMS systems, payment gateway providers and e-learning authoring tools
- Maintain the IT Tracker to regularly monitor Business Controls including the performance of all platforms, taking into account backups routines, security patches, user permissions and restrictions, and mailbox management
- Document, report and resolve IT Tracker warnings, errors, security issues in a timely manner with 3rd parties via the online Ticket System
- Manage IT Support Tickets ensuring requests are processed within agreed timescales
- Escalate all business control risks to the Head of IT / Senior Management Team
- Report and present department KPIs and systems performance at the monthly IT Technology Advisory Committee meeting
- Support the IT Technical Lead with the implementation and testing of the Corrective Actions Plan, Business Continuity Plan and Disaster Recovery process
- Complete server administration tasks, diagnostics and resolutions to ensure minimal business interruption
- Experience of contributing to the strategic development of IT within a business environment
- Microsoft Systems
- Experience with SQL databases (Microsoft SQL and/or MySQL)
- Systems/Web Programming (PHP/SQL)
- Skilled in the use of sound project management principles
- Experience of web server management (Apache) and web applications
- Servicing webinars and online meetings
About Us:
Our client, a national charity and membership association representing children across the UK, provides facilities for the best possible care and education to young children. They work with local and national government to develop an environment in which quality early years education and care can flourish.
