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Lead Retail Operations Manager

3 months ago

Hampton Hill, United Kingdom C2 Recruitment Full time
Position: Senior Shop Manager - Charity Sector

Location: Hampton Hill, London

Overview:
Exciting opportunity to step into a pivotal role within a thriving charity retail organization. The position offers a competitive salary of up to £26,750 per annum, commensurate with experience, along with additional benefits including a performance-based bonus.

Role Summary:
The Senior Shop Manager will be responsible for driving income generation and ensuring that all performance targets are not only met but exceeded. This role involves close collaboration with the Area Manager to effectively manage stock levels and maintain the overall health and safety standards of the store.

Key Responsibilities:
  • Oversee the daily operations of the store in alignment with company policies.
  • Achieve annual financial and contribution goals for the store.
  • Monitor and deliver on key performance indicators (KPIs).
  • Lead, mentor, and develop the store team.
  • Handle recruitment and onboarding of new staff members.
  • Implement effective visual merchandising strategies to enhance store appeal.
  • Drive initiatives to attract new customers to the store.
  • Engage with the local community to foster relationships.
  • Recruit and manage volunteers effectively.

Required Experience:
Applicants should possess prior experience as a Store Manager within the charity or retail sectors. Key attributes include:
  • Exceptional communication, questioning, and listening skills to engage customers.
  • A strong awareness of KPIs and a results-driven mindset.
  • Proven ability to work towards targets in a customer-centric environment.
  • A positive attitude, energy, and flexibility to accommodate store hours.
  • A successful track record in managing profitable operations.
  • Experience in leading a large team of volunteers, focusing on recruitment and development.
  • Strong customer service and relationship-building skills.

Understanding the charity retail landscape is advantageous, along with a genuine passion for the sector. If you are seeking a rewarding opportunity within a rapidly expanding charity retailer that values its workforce, we encourage you to consider this role.