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IT Support Specialist

2 months ago

Evesham, Worcestershire, United Kingdom Rooftop Housing Group Full time
About the Role

The Business Applications team, part of the ICT function, supports software applications and business improvement. We ensure our housing management and other software runs smoothly and help colleagues maximize its use. We lead business process improvements, meet with other teams to review workflows, and recommend efficiency enhancements. We handle technical tasks like upgrading and reconfiguring software, and develop digital forms, chatbots, SQL, and other solutions. Additionally, we provide business information and analysis through PowerBI, SSRS, and Excel reports.

Key Responsibilities
  • Support software applications and business improvement
  • Ensure software runs smoothly and help colleagues maximize its use
  • Lead business process improvements and recommend efficiency enhancements
  • Handle technical tasks like upgrading and reconfiguring software
  • Develop digital forms, chatbots, SQL, and other solutions
  • Provide business information and analysis through PowerBI, SSRS, and Excel reports
About You

We are looking for a skilled and motivated individual to join our team. You will have either demonstrable technical skills or be great at admin and customer support. You must have an interest in IT and in learning to use our software, as everyone in the team needs to be able to provide application support, either as a subject matter or data expert. Experience using Aareon QL or have worked in social housing previously is desirable but not essential.

What We Offer
  • A comprehensive benefits package
  • Flexible working
  • Holiday buying and selling scheme
  • A day's paid leave for your birthday or annual celebration
  • 2 days paid leave to help with a house move once you have completed your probationary period
  • Life assurance
  • Health cash plan
  • Company contribution to mindfulness and fitness
  • Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays
  • Funded training and sponsored qualifications
  • 2 days paid volunteering leave per year
Our Culture

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve. We strive to maintain a skilled, knowledgeable, and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, Diversity, and Inclusion

We are proud of our people and what we achieve, making a positive impact on lives every day. We need high-performing people at all levels who can champion our culture, live our values, and facilitate high performance in others. We support individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable.