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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our office-based team, you will play a vital role in providing exceptional service to our high net worth clients.
Key Responsibilities:
- Assist clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey.
- Collaborate with team members to improve customer service processes and enhance our customer journey.
- Develop and maintain a thorough understanding of our products and services.
- Provide executive administration and PA support to senior agents.
Benefits:
- 30 days annual leave (including bank holidays) increasing to 33 days with service.
- Investment in personal development to progress your career within the business, including support to obtain product licenses.
- Free parking.
- Cash healthcare plan & pension scheme.
- No weekend or evening work.
Requirements:
- Drive and enthusiasm to provide fantastic customer service to our existing and future high net worth clients.
- Great interpersonal skills and relationship building abilities.
- Experience of consistently delivering high-quality customer service.
- Basic computer skills and familiarity with common software tools.
About Us:
At Work in Progress HR, we value diversity and are committed to creating an inclusive environment for all employees. Our office hours are Monday-Friday, 9am-5pm with a one-hour unpaid lunch break. We strive to provide a quality service provision and a happy, connected team.
