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Medical Office Coordinator

2 months ago

Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full time
Job Title: Patient Account Specialist

Rural Health Group, Inc. is seeking a highly skilled and compassionate Patient Account Specialist to join our team at our outpatient primary care clinic in Enfield, North Carolina.

Job Summary:

The Patient Account Specialist will serve as the first point of contact between patients and the facility, providing exceptional customer service and ensuring a smooth and efficient experience for all visitors.

Key Responsibilities:
  • Provide warm and welcoming greetings to patients, families, and visitors, ensuring a positive first impression of our facility.
  • Assist in maintaining a clean, neat, and orderly lobby and front desk area, creating a welcoming environment for all.
  • Answer phone calls in a courteous and respectful manner, addressing all needs of the caller and transferring calls as appropriate.
  • Provide information on Rural Health Group's programs, policies, and procedures, ensuring patients are well-informed and empowered to make informed decisions about their care.
  • Refer patients to the nursing staff for triage and medical advice, ensuring timely and effective care.
  • Explain clinic regulations, such as hours, payment of accounts, and schedule of charges, ensuring patients understand their responsibilities and expectations.
  • Reduce barriers by improving linkages to services, ensuring patients have access to the resources they need to achieve optimal health outcomes.
  • Participate in internal and external educational opportunities relevant to the front desk or customer service environment, staying up-to-date on best practices and industry developments.
Requirements:
  • Experience/training in an outpatient medical office setting is required.
  • Associate/Bachelor's Degree in a related field is strongly preferred.
  • Basic understanding of medical terms and abbreviations is essential.
  • Experience with electronic health record systems is a plus.
  • Basic computer skills, including typing, are required.
  • Bilingual (English/Spanish) is a plus, but not required.
What We Offer:

Rural Health Group, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive environment.

We are an equal opportunity employer and welcome applications from diverse candidates who share our commitment to providing exceptional patient care and service.