Order Operations Specialist

6 days ago

Bedford, Bedford, United Kingdom Aspen Technology Full time

About AspenTech

AspenTech is a company that values its people and strives to create a culture of passion, pride, and aspiration. We offer a range of career development programs, community service projects, and social events that foster fun and relationship building across our global community.

The Role

We are seeking a key member of our Order Operations team to join our team. This person will be responsible for reviewing signed customer contract documentation and initiating the customer order process. The ideal candidate will have a strong attention to detail and organizational skills, with the ability to work under tight deadlines and resolve issues effectively and efficiently.

Your Responsibilities

  • Perform an initial review of order-related documentation to ensure all required documentation is provided and complete.
  • Perform a quality review of customer-submitted documents to ensure that the contract and customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.
  • Coordinate the resolution of discrepancies with the field and ensure their timely resolution or make corrections internally to avoid extended hold periods for customer orders.
  • Prepare various customer documentation for review and signature by the VP, Revenue Recognition.
  • Process countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders.
  • Remediate quotes to facilitate the processing of customer orders.
  • Coordinate with various cross-functional groups to resolve outstanding issues.
  • Act as a subject matter expert in support of process improvement activities.

What You'll Need

  • 1-2 years of experience working in an administration or customer service role.
  • College Degree preferred.
  • Experienced in working in a team environment.
  • Knowledge and experience in using MS Office tools such as Excel, Word, and Outlook.
  • Exceptional and professional written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to work under tight deadlines and resolve issues effectively and efficiently.
  • Ability to handle multiple priorities.
  • Ability to work well with limited supervision.
  • Excellent interpersonal skills.

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