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Lending Manager
2 months ago
Job Summary:
KFS Recruitment is seeking a highly skilled Lending Manager to join our team. As a Lending Manager, you will be responsible for managing all new loan applications through to completion.
Key Responsibilities:
- Application Management: Take ownership of submitted applications, driving excellent customer service and ensuring timely completion.
- Product Knowledge: Maintain in-depth knowledge of mortgage products and criteria to provide expert advice to clients.
- Performance Management: Work towards agreed Service Level Agreements (SLAs) and drive delivery of performance metrics.
- Regulatory Compliance: Adhere to all industry regulations and standards, ensuring the highest level of integrity and professionalism.
- Team Collaboration: Liaise with team leaders on case issues and provide feedback on team performance, other departments, competitors, lenders, and introducers.
- Process Improvement: Identify areas for improvement and champion training initiatives to enhance company and team performance.
- Customer Service: Provide world-class customer service, ensuring a positive and encouraging attitude towards clients and colleagues alike.
- Operational Risk Management: Anticipate, minimize, and manage operational risk to ensure business continuity.
Requirements:
- Regulated Finance Experience: Previous experience in a regulated or specialist finance environment is highly desirable.
- Pressure Management: Ability to perform under pressure in a fast-paced environment.
- Communication Skills: Excellent communication skills, with the ability to work with multiple stakeholders.
- Accuracy and Attention to Detail: Proven experience in working to a high degree of accuracy and attention to detail.
- System Literacy: Ability to work with multiple systems and technology platforms.
- Literary and Numerical Skills: Excellent literary and numerical skills, with the ability to analyze and interpret data.
- Customer Service Commitment: Committed to providing world-class customer service and exceeding client expectations.
