Lending Manager

2 months ago


Birmingham, Birmingham, United Kingdom KFS Recruitment Full time

Job Summary:

We are seeking a highly skilled Lending Manager to join our team at KFS Recruitment. As a Lending Manager, you will be responsible for managing new loan applications from submission to completion, ensuring excellent customer service and maintaining a high level of product and criteria knowledge.

Key Responsibilities:

  • Take ownership of submitted applications, driving exceptional customer satisfaction and experience
  • Maintain in-depth knowledge of mortgage products and criteria to provide expert advice
  • Work collaboratively with the team to achieve agreed Service Level Agreements (SLAs)
  • Identify areas for improvement and implement changes to drive business growth and efficiency
  • Ensure adherence to industry regulations and standards, maintaining a high level of professionalism
  • Liaise with the team leader on complex case issues, providing expert guidance and support
  • Provide constructive feedback on team performance, identifying areas for development and improvement
  • Stay up-to-date with industry trends and competitor activity, making informed decisions to drive business success
  • Adhere to company policies and procedures, maintaining a high level of integrity and professionalism
  • Proactively manage operational risk, identifying and mitigating potential issues

Requirements:

  • Previous experience in a regulated or specialist finance environment, preferably in mortgage lending or packaging
  • Ability to work under pressure in a fast-paced environment, maintaining a high level of accuracy and attention to detail
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients
  • Proven track record of providing exceptional customer service, with a focus on delivering results-driven solutions
  • Ability to work with multiple systems and technologies, with a willingness to learn and adapt
  • Excellent analytical and problem-solving skills, with the ability to think critically and make informed decisions
  • Commitment to delivering world-class customer service, with a focus on exceeding client expectations


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