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Administrative Support Specialist

2 months ago

London, Greater London, United Kingdom West London NHS Trust Full time
About the Role

We are seeking an experienced and confident administrator to join our team as a Team Administrator. This is a full-time role based on the St Bernards Site in Ealing, working Monday to Friday, 9am to 5pm.

Key Responsibilities
  • Provide administrative support to a multidisciplinary community mental health service across three London boroughs.
  • Supervise reception staff and ensure the service runs effectively and efficiently.
  • Deliver and maintain administrative procedures to enhance the collection and recording of patient information and service performance data.
Requirements
  • 5 GCSEs including Maths and English (Grade C or above) or equivalent.
  • NVQ 2 or RSA 2 in admin or customer care (or equivalent experience).
  • ECDL or CLAiT Level 2 or equivalent experience.
  • Demonstrable previous administrative experience in a customer care environment.
  • Experience of working effectively with a large team across various sites.
  • Experience dealing with the public and/or professionals face to face and on the phone/virtually.
About Us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. We employ 4,500 staff, of whom 56% are BME. Our turnover for is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'. We are an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board.