IT Support Professional

1 week ago

StratforduponAvon, Warwickshire, United Kingdom Cast UK Limited Full time

Job Title: Technical Support Engineer

Job Type: Full-time

Company: Cast UK Limited

Location: Remote (office-based)

Job Description:

We are seeking an experienced Technical Support Engineer to join our team at Cast UK Limited. As a Technical Support Engineer, you will be responsible for delivering high-quality system and product support to our customers.

Key Responsibilities:

  • Manage and resolve technical issues: Troubleshoot and diagnose technical problems related to our products, and provide timely and accurate solutions to customers.
  • Stay up-to-date with new technologies: Stay current with new hardware and software product releases, and identify opportunities for training and development.
  • Collaborate with internal teams: Work closely with field sales and other internal teams to develop key site monitoring and customer support strategies.
  • Provide exceptional customer service: Deliver proactive, high-level customer service with commercial awareness, and ensure that customer needs are met.
  • Manage multiple cases simultaneously: Manage multiple technical support cases simultaneously, ensuring timely and accurate customer feedback.

Requirements:

  • Technical expertise: Experience working with technical customer support, and proficiency in IT systems.
  • Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information to customers.
  • Problem-solving skills: Demonstrable problem-solving skills, with the ability to stay calm under pressure and resolve technical issues efficiently.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please apply today.

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