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Customer Service Specialist

2 months ago

Braintree, Essex, United Kingdom Columbia Full time

About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our Columbia Retail team in Braintree, UK.

As a Sales Associate, you will be responsible for providing exceptional customer service, advising customers on products, and driving sales engagement. You will be an ambassador of the Columbia brand, promoting our products and values to customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Advise customers on products, highlighting features and benefits, and making recommendations to meet their needs.
  • Drive sales engagement through visual merchandising, ensuring products are displayed in an attractive and appealing manner.
  • Assist with stock management, product deliveries, and maintaining store facilities.
  • Develop and maintain a positive working relationship with colleagues and management.

Requirements

  • Previous experience in customer service and/or sales-oriented roles.
  • Excellent communication and interpersonal skills.
  • Good knowledge of the local language and English.
  • Ability to work in a team environment and adapt to changing priorities.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.

Why Work for Columbia?

Columbia is a company that values its employees and customers. We offer a dynamic and inclusive work environment, opportunities for growth and development, and a competitive benefits package.

As a Sales Associate, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our company.