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Patient Coordinator
2 months ago
InHealth sees over 3 million patients each year, and our diagnostic imaging services are one of the busiest. As a Patient Administrator at our Milton Keynes site, you'll play a crucial role in supporting our patients throughout their healthcare journey. You'll provide a high-quality administrative and secretarial service, using IT systems and digital technology to ensure patients feel informed throughout the process.
Key Responsibilities- Welcome patients in a professional and courteous manner, coordinating their arrival through to departure
- Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Book clinically validated appointments on the internal system
- Ensure all payments are invoiced promptly and accurately and that payments are taken on the day
- Track and distribute imaging data and reports as required
- Utilise relevant IT systems to support the delivery of a high-quality imaging service
- Assist with monthly reports
- Comply with ISO standards, respecting and protecting confidentiality
- Report any incidents, feedback or complaints effectively
- Ensure patient and customer focus is central to the commercial success of the business
- Flexibility in working patterns to fulfil site requirements
- A proficient understanding of IT packages and administration tasks
- The ability to prioritise tasks whilst maintaining accuracy and attention to detail
- Effective communication skills, both on the phone and face to face
- A strong understanding of confidentiality and data protection
- A supportive, trustworthy and reliable approach to their work
- An empathetic and caring approach
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to fashion, travel, eating out, technology, leisure and more.
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth's healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more
