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Membership Advisor
2 months ago
Customer Service Role
We are seeking a skilled Service Centre Advisor to join our team at Wild Recruitment. As a key member of our customer service team, you will play a vital role in maintaining our reputation for delivering exceptional customer experiences.
Key Responsibilities
- Respond to customer enquiries in a timely and professional manner, resolving issues to team standards.
- Assist with the management of multi-channel enquiries, ensuring seamless communication across all touchpoints.
- Utilize strong IT skills to navigate our systems and tools, providing accurate and efficient solutions to customers.
- Collaborate with the team to achieve service delivery targets, promoting a culture of excellence and continuous improvement.
Requirements
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong IT skills, with proficiency in Microsoft Office and other relevant software.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple enquiries simultaneously.
What We Offer
- A competitive salary of £26,354 - £27,672, depending on experience.
- A flexible shift rotation, with opportunities to work from home after training.
- A dynamic and supportive team environment, with opportunities for growth and development.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application today, and we will be in touch to discuss further.
