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Customer Service Representative

2 months ago


Edinburgh, United Kingdom Search Full time
Job Description

Job Title: French Speaking Customer Service

Job Type: Full-time, Temp to Perm

Location: Edinburgh, Hybrid

Salary: £25,000

About the Role:

We are seeking a skilled Customer Service Advisor to join our team at Search. As a Customer Service Representative, you will be responsible for managing customer orders, working closely with logistics, and handling internal and external communications.

Key Responsibilities:

  • Manage customer orders and work closely with logistics teams to ensure timely delivery
  • Handle phone calls and emails from customers, providing excellent customer service and resolving issues efficiently
  • Maintain relationships with carriers and customers, ensuring seamless communication and collaboration
  • Solve complex customer issues quickly and effectively, providing a high level of customer satisfaction

Requirements:

  • Strong multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Proficiency in computer software, including CRM systems and customer service tools
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues
  • Adaptability, dependability, and problem-solving abilities, with a strong focus on customer satisfaction
  • Willingness to work collaboratively as part of a team, with a strong focus on customer service and support

About Us:

Search is an equal opportunities recruiter, committed to providing a fair and inclusive recruitment process. We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.