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IT Services Team Lead
2 months ago
Fisher Jones Greenwood LLP is a leading law firm that prides itself on delivering exceptional customer service and providing top-notch legal advice to its clients.
The firm's success can be attributed to its talented staff and collaborative work environment.
The RoleWe are seeking an experienced IT Services Team Lead to oversee the day-to-day IT service delivery and support for our organization. The ideal candidate will align with our current and future business requirements and objectives while managing 1st and 2nd line support engineers.
Key Responsibilities:- Align IT Services with business requirements and objectives
- Manage daily IT service delivery for Fisher Jones Greenwood LLP
- Supervise and lead 1st and 2nd line support engineers
- Work closely with the Head of IT Service Delivery on strategic initiatives
- Windows Server administration
- DNS, DHCP, and Active Directory management
- M365/Entra implementation and administration
- Group Policy / InTune configuration and management
- Basic Linux services
- TCP/IP networking and routing
- VOIP PBX
- Infrastructure management
- Cybersecurity best practices
- Office 365 suite administration
- Windows desktop/AVD support and management
- Experience in IT infrastructure management
- Strong understanding of data regulations and GDPR compliance
- Proficiency in end-user applications, including the Office 365 suite
- Experience with Windows desktop administration and support
- Knowledge of cybersecurity principles and practices
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
- Effective communication skills, both written and verbal
- Ability to prioritize and manage multiple projects simultaneously
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and supportive work environment
- Access to the latest technology and tools
- A comprehensive training program