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Organizational Change Manager

3 months ago

Manchester, United Kingdom AQA Full time
Position Overview

Role Summary

The primary objective of this role is to formulate and execute change management strategies and frameworks that enhance employee engagement and utilization of necessary modifications, ensuring that the anticipated organizational benefits are fully achieved.

By evaluating the effects of change and the readiness of the organization, the Change Lead will proactively address potential resistance, fostering comprehension and acceptance of changes. This role is pivotal in accelerating adoption, increasing usage, and enhancing the capability and proficiency of employees affected by the changes.

The Change Lead will participate in significant strategic initiatives and programs, particularly those that have a substantial impact on business processes and technology. Additionally, they may assist with major HR-led organizational transformation efforts, including restructures, relocations, and mergers.



Organizational Context:

AQA is currently navigating a transformative phase driven by an ambitious new strategy, which includes pioneering innovative assessment technologies and rapidly integrating new enterprises.

To achieve our core business objectives while simultaneously evolving, we must maintain a forward-looking perspective.

A complex and interrelated array of programs and projects is in progress to fulfill our ambitious strategic goals over the next five years, necessitating high-quality coordinated execution by program and project management, complemented by effective PMO and change management support to realize the expected return on investment and ensure our workforce thrives during this transition.


Key Responsibilities:

Stakeholder Engagement: Establish trust and reliability in assessment design and execution.

Utilize a structured change management methodology to devise and implement a strategy that facilitates the adoption of changes mandated by various projects or initiatives.

Lead, ensure quality, and/or actively contribute to change workstreams in alignment with the change strategy across multiple projects and programs.

Facilitate the design, development, delivery, and management of critical communication and stakeholder engagement activities.

Evaluate the impact of change, including analyzing the differences between current and future processes and workflows, and assessing organizational readiness.

This will involve examining complex changes related to roles, processes, data, systems, and infrastructure to identify their impacts on existing operational models.

For technology-related programs, assess defects, change requests, and workarounds arising from technology implementations and incorporate these into the overall change impact assessment and mitigation strategy.

Conduct training needs assessments and design and deliver training programs in collaboration with the Learning & Development team as necessary.

Design and oversee go-live and post-go-live support mechanisms, including super user networks and strategies to maximize adoption.

Facilitate the creation of appropriate business continuity and fallback strategies.

Lead the planning and execution of activities to transition from program delivery to standard operational practices across all key program components.

For organizational change initiatives or those with significant organizational elements, collaborate with HR Business Partners to ensure all change management activities align with established requirements and preferred methodologies.

As needed, oversee program activities related to functional design and requirements, product readiness, defect and change request management, user acceptance testing, go-live criteria management, and transition/cutover.

Exhibit commercial adaptability by taking on additional responsibilities as business needs evolve.


Financial Management:

Ensure sound financial oversight and a robust asset management framework.

Monitor change project expenditures and report within program budgetary frameworks.



Product and Process Quality:

Deliver high-quality products and outcomes as recognized by stakeholders.

Develop a comprehensive understanding of AQA's business processes and associated systems across the entire organizational value chain.

Operate within program and project governance structures, managing change project plans, reports, and necessary documentation to facilitate timely, cost-effective, and quality delivery of change workstreams.

As required, manage or assist with resource allocation and forecasting for relevant program delivery activities.

Contribute to the development of AQA's business change hubs.

Consult with accountable leaders to ensure solutions comply with legislative requirements.

Ensure AQA's operations are safe and legally compliant by adhering to organizational policies and legislative mandates.



People and Culture:

Foster an environment where individuals can achieve their potential.

Understand psychological responses to change and apply this knowledge to meet delivery goals, particularly during complex organizational changes.

Operate effectively in a dynamic, fast-paced environment, engaging in all directions and exemplifying resilience.

Ensure users attain adequate levels of emotional, functional, and system readiness for go-live, manage resistance, and establish support systems for a smooth adoption period.

Coach, train, and engage team members across AQA in change management methodologies to enhance the organization's change capability.

Ensure business outcomes are met for change programs and projects by strategizing, planning, and executing change interventions that maximize adoption speed, utilization, and proficiency for internal users, external clients, and third parties.

Drive high performance from matrix teams by modeling leadership behaviors with confidence and providing clarity, challenge, feedback, coaching, and development aligned with business objectives.



Technology Management:

Deliver secure, reliable, agile, and cost-effective systems.

Lead the strategy, planning, and execution of change for technology-enabled programs and projects, ensuring consistency in change delivery and effective dependency management across the technology portfolio.

Act as part of a change community of practice to support overall program or project delivery through the implementation of common internal change interventions.

Collaborate with other technology program leads to understand plans, status, and challenges of various workstreams, including product readiness, testing, data migration, fallback, and technical cutover.

Identify impacts and forecast risks to the implementation plan and existing business environment arising from other workstreams, implementing necessary mitigations.

As needed, fulfill key business-focused technology roles within the program, including functional design, user acceptance testing, fallback, cutover, and early life support/services.


External Relations:

Provide timely, valuable insights that inform policy.

Represent project or program interests in AQA's internal policy and planning groups, negotiating suitable technology solutions that address the needs of both internal and external stakeholders.


Key Relationships:

Internal: Change team, business change hubs, HR business partners, Learning & Development team, Communications & Marketing department, technology delivery teams, and departmental leadership teams.

External: Suppliers to AQA's delivery portfolio, including technology vendors and organizational development consultants.


Performance Indicators:

Successful adoption of change in accordance with the implementation plan, including readiness assessments, user feedback, training metrics, and support data.

Achievement of anticipated benefits.

Adherence to program delivery timelines influenced by people/change-related factors.


Knowledge and Skills Required:

Essential: Understanding of relevant change management methodologies and their practical application, experience in leading change delivery for complex people, process, and technology changes, and the ability to work across multiple projects simultaneously.

Desirable: Knowledge of AQA's enterprise architecture, experience with IT delivery lifecycles, and familiarity with IT service management frameworks.


Qualifications:

Essential: Change management certification (e.g., Prosci) and project management certification (e.g., PRINCE2).

Desirable: ITIL certification and relevant degree or professional qualification.