Operations Manager

5 days ago


Essex, United Kingdom Surya Hotels Full time
Hotel Operations Manager Job Description

Surya Hotels is seeking an experienced Hotel Operations Manager to oversee the successful running of our hotels and restaurants. As a key member of our team, you will be responsible for driving standards, improving guest experiences, and leading a team of professionals.

Key Responsibilities:

  • Manage hotel operations, including front-of-house, back-of-house, and housekeeping teams.
  • Develop and implement strategies to improve guest satisfaction, occupancy rates, and revenue.
  • Lead and motivate a team of hotel staff, providing coaching, training, and development opportunities.
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving initiatives.
  • Collaborate with other departments, including sales, marketing, and HR, to achieve business objectives.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • Proven experience in hotel operations, preferably in a senior management role.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build relationships with guests, staff, and stakeholders.
  • Commercially astute, with a strong understanding of financial management and analysis.
  • Ability to work autonomously, with a flexible and adaptable approach.

What We Offer:

  • A highly competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and meals.
  • A bike-to-work scheme and other employee benefits.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced hotel operations professional, please submit your application, including your CV and a cover letter, to [insert contact information].



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