Cafe Operations Manager

2 days ago

Edinburgh, Edinburgh, United Kingdom Tesco Full time
About the Role

We are seeking a skilled Operations Manager to oversee a group of cafes within a designated region. As a key member of our team, you will be responsible for ensuring smooth operations and superb management across our cafes.

Key Responsibilities
  • Oversee the implementation of best practices and comply with legal policies and procedures.
  • Drive improvement programmes to help underperforming cafes thrive.
  • Lead the Cafe Manager and their teams through training and mentoring.
  • Monitor the maintenance of cafes and equipment to protect assets and meet regulations.
  • Use your skills to find better ways of working for our customers and colleagues.
  • Collaborate with leadership teams to achieve business vision.
  • Work with store and office teams to deliver plans and provide valuable feedback.
  • Conduct timely performance reviews to identify development or corrective actions.
Requirements
  • A background in hospitality.
  • Experience managing multiple sites.
  • A commitment to excellent customer service.
  • Confident using your initiative to improve ways of working.
  • Great people management skills.
  • Strong business acumen.
  • The ability to coach with an inclusive style.
  • Good at planning and keeping things organised.
  • Excellent communicator with a positive attitude and resilience.
About Us

Tesco Cafes are a great place to work, with a genuine family feel. We are proud to have an inclusive culture where everyone is welcome and truly feels able to be themselves. We strive to create a workforce that reflects our customers and offer many varying working patterns across our business.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.

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