Emergency Department Administrative Support

3 weeks ago


Bury St, Suffolk, United Kingdom Suffolk GP Federation CIC Full time

About the Role

We are seeking a dedicated and organized individual to join our Emergency Department Streaming service as an Emergency Department Streaming Administrator. In this role, you will provide essential administrative support to our team of clinicians, ensuring smooth operations and optimal patient care.

Your Responsibilities

  • Manage appointments efficiently, including alerting clinicians to any issues, minimizing patient wait times, and ensuring patients are booked with the most appropriate healthcare professional.
  • Process referrals accurately, register patients, and ensure timely communication of consultations back to referring practices.
  • Provide IT support to clinical staff, including training on SystmOne and liaising with the IT Helpdesk when necessary.
  • Respond promptly to any arising issues, escalating them to clinicians or the On-Call Manager as required.
  • Adhere to organizational policies, particularly those related to prescription security, safeguarding, and information governance.

About Suffolk GP Federation CIC

Suffolk GP Federation CIC is a not-for-profit community interest company dedicated to supporting primary care across Suffolk. We collaborate with healthcare providers to deliver high-quality services, including urgent care and specialized clinics.

Ideal Candidate Profile

We are looking for an individual who possesses:

  • A strong commitment to patient-centered care.
  • Excellent problem-solving and communication skills.
  • Experience in a healthcare setting is desirable but not essential, as comprehensive training will be provided.


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