Administrative Operations Leader

4 weeks ago

Wimborne Minster, Dorset, United Kingdom The Quarter Jack Surgery Full time

Position Overview

An exciting opportunity has emerged for a skilled and driven individual to take on the role of Operations Manager at The Quarter Jack Surgery. This well-respected medical facility is known for its commitment to patient care and the professional development of its team members.

The ideal candidate will possess a strong background in operational management, with expertise in areas such as human resources, quality assurance, compliance, strategic planning, and customer service.

The successful applicant will be responsible for enhancing service delivery and achieving key performance indicators across both clinical and administrative functions.

Essential qualifications include prior experience in healthcare management, proven leadership capabilities, proficiency in office technology, and exceptional communication skills.

Key Responsibilities

The Operations Manager will play a pivotal role within the organization, demonstrating leadership and management skills. Responsibilities include:

  • Overseeing the administrative and reception teams to ensure efficient operations.
  • Implementing and monitoring changes to administrative systems to align with modern healthcare practices.
  • Analyzing operational data to improve clinical efficiency and patient satisfaction.
  • Facilitating communication between patients, administrative staff, and medical professionals.
  • Acting as a role model by promoting high standards of service and fostering a positive work environment.

As the healthcare landscape evolves, the importance of effective practice management has increased. The Operations Manager will ensure financial efficiency, staff training, and compliance with health and safety regulations while maintaining a focus on quality patient care.

Strong interpersonal skills and experience in operational and personnel management, financial oversight, health and safety, and information technology are essential for this role.

An understanding of current healthcare initiatives will be advantageous.

About The Quarter Jack Surgery

This patient-focused practice collaborates with similar organizations to provide comprehensive healthcare solutions tailored to the needs of its diverse patient population. The practice is part of a network that serves approximately 42,500 patients, many of whom are multi-generational families.

The practice prides itself on a supportive and motivated team culture, emphasizing the well-being of its staff. Regular breaks and team-building activities are integral to maintaining a healthy work-life balance.

Many of the current medical professionals at The Quarter Jack Surgery began their careers here, highlighting the practice's commitment to nurturing talent and fostering a collaborative environment.

The partners are dedicated to preserving this positive ethos by investing in their team through encouragement, support, and social activities outside of work. The practice operates with a family-oriented approach, uniting staff to deliver holistic patient care.

Qualifications and Experience

Essential:

  • Demonstrated educational background equivalent to A level or higher.
  • Experience in customer service or reception roles.
  • Proven track record of successfully leading and managing teams.
  • Ability to thrive in a fast-paced environment while meeting deadlines.
  • Excellent verbal and written communication skills.
  • Strong IT proficiency and ability to work within established processes.
  • Capability to remain composed in challenging situations.
  • Experience in conflict resolution.
  • Understanding of confidentiality and data protection regulations.
  • High attention to detail and accuracy.
  • Ability to provide services to a diverse clientele, promoting good relations and equality.
  • Experience in training and supervising team members to meet operational standards.
  • Proactive in identifying and suggesting improvements to policies and procedures.
  • Ability to work independently and take initiative.

Desirable:

  • Familiarity with general practice reception duties and administrative tasks.
  • Flexibility to adapt to varying shifts as required by operational needs.

Personal Attributes

Essential:

  • Approachable and trustworthy demeanor.
  • Self-motivated and confident, capable of working with minimal supervision.
  • Professional attitude and courteous interaction with colleagues and patients.
  • Well-presented, personable, and patient-focused.
  • Ability to earn respect through example and leadership.
  • Resourceful and able to think critically.
  • Willingness to contribute positively to the clinical team and uphold care standards.
  • Reliable and accurate in all aspects of work.

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