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Complaints Handler/Legal Support Professional

2 months ago

Gravesend, Kent, United Kingdom Recruitment Solutions Full time

Job Summary:

We are seeking a highly skilled and experienced Legal Administrator/Complaints Handler to join our team at Recruitment Solutions. As a key member of our team, you will be responsible for managing customer complaints and providing exceptional support to our clients.

Key Responsibilities:

  • Manage customer complaints from initial contact to resolution, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams to identify and implement process improvements to enhance customer experience.
  • Develop and maintain strong relationships with clients, stakeholders, and colleagues to ensure effective communication and issue resolution.
  • Conduct thorough investigations, gather evidence, and apply relevant policies to resolve complaints.
  • Identify trends and areas for improvement, and work with the team to implement changes.
  • Produce high-quality reports and provide regulatory liaison support as required.

Requirements:

  • Proven experience working in a law firm or similar environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proficiency in legal document drafting and IT skills, with the ability to learn new systems and software.
  • A proactive and adaptable approach, with a commitment to delivering high-quality work and exceeding customer expectations.

What We Offer:

  • A competitive salary and performance-based incentives.
  • A comprehensive benefits package, including health insurance and retirement plans.
  • Ongoing professional development and training opportunities to support your career growth.
  • A positive and supportive work environment that values teamwork and personal growth.

Language: English (en-US)