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Customer Service Team Lead
2 months ago
Athena Resourcing Solutions is seeking a highly skilled and experienced Customer Care Team Leader to join our team.
Job Summary:
The Customer Care Team Leader will be responsible for leading and motivating a team of customer service representatives to provide exceptional customer service to our network of associates and customers.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers and provide excellent customer service.
- Conduct call quality reviews and provide coaching and feedback to team members to improve their performance.
- Recruit and train new team members to ensure the team has the necessary skills and knowledge to provide excellent customer service.
- Develop and maintain product and process knowledge to stay up-to-date with industry trends and best practices.
- Lead by example and demonstrate a commitment to customer service excellence.
Requirements:
- Proven experience in customer care leadership, with a strong track record of success in leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Fluent in spoken and written German and English, with the ability to communicate effectively with customers and team members in both languages.
- Passionate about delivering customer service excellence, with a commitment to continuous learning and improvement.
What We Offer:
- A competitive salary package, including a generous bonus scheme and contributory pension scheme.
- A comprehensive benefits package, including flexible holidays, gym membership, and leading retailer discounts.
- Opportunities for career development and growth, with a commitment to supporting employees in their professional and personal development.
