Customer Service Team Lead

2 weeks ago

Cambridgeshire and Peterborough, United Kingdom The Co-operative Group Full time
Customer Team Leader Job Description

As a Customer Team Leader at The Co-operative Group, you will be responsible for leading a team of Customer Team Members and providing excellent customer service to our customers. You will work closely with the Store Manager to ensure the smooth operation of the store and make decisions to drive sales and customer satisfaction.

Key Responsibilities:
  • Lead and motivate a team of Customer Team Members to deliver excellent customer service and achieve sales targets.
  • Develop and implement plans to improve customer satisfaction and loyalty.
  • Work closely with the Store Manager to achieve sales and profit targets.
  • Manage and resolve customer complaints and issues in a professional and timely manner.
  • Contribute to the development and implementation of store policies and procedures.
Requirements:
  • Previous experience in a customer-facing role, preferably in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team and lead others.
  • Strong problem-solving and decision-making skills.
  • Ability to work flexibly, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Discounts on Co-operative products and services.

  • Customer Support Team Lead

    2 weeks ago

    Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

    Job Title: Customer Support Team LeadLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the Role:The Customer Support Team Lead will oversee the daily operations of a team of 6-8 Customer Support Co-ordinators, ensuring that all customer interactions are handled smoothly and efficiently. Reporting...

  • Customer Support Team Lead

    4 weeks ago

    Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

    Job Title: Customer Support Team LeaderLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the RoleWe are seeking a highly skilled and experienced Customer Support Team Leader to join our team at AB Agri Ltd. As a key member of our customer support function, you will be responsible for leading a team...

  • Customer Support Team Lead

    4 weeks ago

    Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

    Job Title: Customer Support Team LeaderLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the RoleWe are seeking a highly skilled and experienced Customer Support Team Leader to join our team at AB Agri Ltd. As a key member of our customer support function, you will be responsible for leading a team...

  • Customer Support Team Lead

    2 weeks ago

    Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

    Job Title: Customer Support Team LeaderLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the RoleWe are seeking a highly skilled and experienced Customer Support Team Leader to join our team at AB Agri Ltd. As a key member of our customer support function, you will be responsible for leading a team...

  • Customer Support Team Lead

    2 weeks ago

    Cambridgeshire and Peterborough, United Kingdom AB Agri Ltd Full time

    Job Title: Customer Support Team LeaderLocation: UKContract type and shift: Permanent – Hybrid role, minimum of two days a week in the office.About the RoleWe are seeking a highly skilled and experienced Customer Support Team Leader to join our team at AB Agri Ltd. As a key member of our customer support function, you will be responsible for leading a team...

  • Service Engineering Team Lead

    4 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Cherry Professional Full time

    Service Engineering Supervisor OpportunityCherry Professional is seeking an experienced Service Engineering Supervisor to join a market-leading company in Cambridgeshire. As a key member of the team, you will lead a diverse group of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.Key Responsibilities:Collaborate...

  • Service Engineering Team Lead

    4 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Cherry Professional Full time

    Service Engineering Supervisor OpportunityCherry Professional is seeking an experienced Service Engineering Supervisor to join a market-leading company in Cambridgeshire. As a key member of the team, you will lead a diverse group of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.Key Responsibilities:Collaborate...

  • Service Engineering Team Lead

    3 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Cherry Professional Full time

    Service Engineering SupervisorCherry Professional is seeking an experienced Service Engineering Supervisor to join a market-leading company in Cambridgeshire. As a key member of the team, you will lead a diverse group of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.Key Responsibilities:Collaborate with the Field...

  • Service Engineering Team Lead

    3 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Cherry Professional Full time

    Service Engineering SupervisorCherry Professional is seeking an experienced Service Engineering Supervisor to join a market-leading company in Cambridgeshire. As a key member of the team, you will lead a diverse group of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.Key Responsibilities:Collaborate with the Field...

  • Service Engineering Team Lead

    3 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Cherry Professional Full time

    Service Engineering Supervisor OpportunityCherry Professional is seeking an experienced Service Engineering Supervisor to lead a diverse team of engineers and ensure the seamless delivery of all engineering services within KPI guidelines.Key Responsibilities:Collaborate with the Field Line Manager to develop and implement strategies that promote continuous...

  • Service Engineering Team Lead

    3 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Cherry Professional Full time

    Service Engineering Supervisor OpportunityCherry Professional is seeking an experienced Service Engineering Supervisor to lead a diverse team of engineers and ensure the seamless delivery of all engineering services within KPI guidelines.Key Responsibilities:Collaborate with the Field Line Manager to develop and implement strategies that promote continuous...

  • Customer Service Team Lead

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service Team LeadTravelex is seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service Representatives to deliver exceptional customer service and achieve service performance objectives.About the RoleAs...

  • Customer Service Team Lead

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service Team LeadTravelex is seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service Representatives to deliver exceptional customer service and achieve service performance objectives.About the RoleAs...

  • Customer Service Team Lead

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Travelex. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of Customer...

  • Customer Service Team Lead

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Travelex. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of Customer...

  • Customer Service Team Lead

    5 days ago

    Peterborough, Peterborough, United Kingdom The Co-operative Group Full time

    Customer Service Team LeadAt The Co-operative Group, we're looking for a Customer Service Team Lead to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer service and leading by example.Key Responsibilities:Provide friendly and welcoming service to customers, ensuring their needs are met and...

  • Customer Service Team Lead

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Travelex. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of Customer...

  • Customer Service Team Lead

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our dynamic team at Travelex. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of Customer...

  • Customer Service Team Lead

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our dynamic team at Travelex. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...

  • Customer Service Team Lead

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our dynamic team at Travelex. As a key member of our Contact Centre, you will be responsible for leading a team of Customer Service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...