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Restaurant Supervisor
2 months ago
Are you passionate about delivering exceptional customer experiences in a luxurious setting? We're seeking a skilled Restaurant Supervisor to join our team at Philema Hospitality Management Enterprise.
Key Responsibilities:- Guest Experience: Ensure all guests receive a warm welcome and are treated to the highest level of hospitality and care during their stay with us.
- Complaint Resolution: Minimise and handle complaints professionally in accordance with our policies.
- Team Supervision: Supervise the restaurant breakfast team in line with company policies and manuals.
- Sales Performance: Work with the Restaurant Manager to maximise sales performance and achieve sales targets.
- Stock and Staff Control: Ensure effective control of stock and staff costs in the Restaurant Manager's absence.
- Hotel Policies: Follow all hotel policies as outlined in your training manual.
- Service Standards: Serve food and drinks quickly and efficiently, meeting our five-star standards.
- Product Knowledge: Keep up to date with current promotions and new products.
- Customer Awareness: Make customers aware of offers on our great food and drink range.
- Event Support: Assist in any function or events set ups in accordance with procedures.
- Financial Management: Maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- Health and Safety: Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
- Communication: Ensure good working relationships with all other departments and communicate information throughout the hotel.
- Emergency Procedures: Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
We're looking for a highly skilled and experienced Restaurant Supervisor to join our team. If you're passionate about delivering exceptional customer experiences and have a strong background in hospitality management, we'd love to hear from you.
