Client Service Manager
2 months ago
About Vets for Pets
We are a small, very friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for five years and in this time we have established a loyal client base which is growing every week. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.
Job Summary
We are seeking a highly skilled and experienced Client Service Manager to join our team. As a key member of our practice, you will provide administration and customer-facing support to help us deliver an efficient, professional, and caring veterinary service to the local community.
Key Responsibilities
- Provide exceptional customer service to our clients and their pets, ensuring a high level of satisfaction and loyalty.
- Lead the reception team and manage the smooth administration of our practice, including the management of our practice management system (PMS).
- Assist with digital and marketing content within the practice, promoting our services and products to our clients.
- Manage the delivery of our health care plans, ensuring seamless administration and resolution of any issues.
- Support the practice team in identifying new ways of working and implementing process improvements to drive the practice forward.
- Develop and maintain strong relationships with our clients, their pets, and the practice team, ensuring a positive and supportive work environment.
Requirements
- Over 2 years of experience in a customer service role, managing a small to large team with a solid business acumen and administrative duties.
- Experience in a veterinary practice is preferred but not essential.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
What We Offer
- A competitive salary of up to £28k, depending on experience.
- 20% discount at the Vet Group, Pets at Home, and the Groom Room.
- Access to discounts and cashbacks.
- In-house career development opportunities.
- Pension and holiday allowance.
Location
G43 1AP
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