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Client Service Manager

1 month ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time
About the Role

We are seeking a highly skilled and experienced Client Service Manager to join our team at Vets for Pets. As a key member of our practice, you will be responsible for providing exceptional customer service to our clients and their pets, while also supporting the smooth day-to-day operation of the practice.

Key Responsibilities
  • Provide administrative and customer-facing support to the practice team
  • Manage the reception desk and ensure a high level of customer service is delivered at all times
  • Assist with the behind-the-scenes organization and management of client service-related tasks
  • Develop and implement new and innovative ways to drive the practice forward
  • Manage the practice management system (PMS) to ensure the smooth running of the day-to-day operations
  • Support the practice team in providing exceptional care to our clients and their pets
Requirements
  • Over 2 years of experience in a customer service role, preferably in a veterinary practice
  • Strong business acumen and administrative skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to work a 34-36 hour week, Monday to Friday
What We Offer
  • Competitive salary up to £28k depending on experience
  • 20% discount at the Vet Group, Pets at Home, and the Groom Room
  • Access to discounts and cashbacks
  • In-house career development opportunities
  • Pension and holiday allowance