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Service Delivery Manager
2 months ago
**Job Summary**
Innovate Trust is seeking a highly skilled and experienced professional to fill the role of Team Leader. As a key member of our team, you will be responsible for providing support to Operations Managers in leading staff teams and promoting their professional development.
**Key Responsibilities**
- Support Operations Managers in leading staff teams and promoting their professional development.
- Assist in the day-to-day service delivery and management of the service.
- Implement, manage, and maintain organisational policies, processes, and systems to ensure Service User's needs are met.
- Ensure compliance with service specifications.
- Develop and maintain effective relationships with stakeholders, including Service Users, staff, and external partners.
- Contribute to the development and implementation of service strategies and plans.
- Monitor and evaluate service performance, identifying areas for improvement and implementing changes as necessary.
- Provide coaching, mentoring, and support to staff to enhance their skills and knowledge.
- Collaborate with other teams and departments to achieve organisational goals.
**Requirements**
- Extensive knowledge and experience of working within the care sector and/or with vulnerable groups.
- Relevant qualification in Health and Social Care (or willingness to achieve).
- Strong leadership and team working skills.
- Excellent communication and interpersonal skills.
- Ability to communicate effectively in various forms at different settings and at various levels.
- Commitment to promoting a person-centred approach and ensuring the participation and inclusion of Service Users.
**What We Offer**
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
- The opportunity to make a positive difference in the lives of Service Users.
