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Beauty Retail Store Manager

2 months ago


Birmingham, Birmingham, United Kingdom The Estée Lauder Companies Inc. Full time

About the Role

We are seeking a highly skilled and experienced Store/Retail/Business Manager to lead our team of Retail Artists and drive sales, customer service, and operational excellence in our stores. As a key member of our team, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Key Responsibilities

  • Develop and implement sales and customer service strategies to drive business growth and improve customer satisfaction
  • Lead, coach, and develop a team of Retail Artists to achieve sales, customer service, and operational targets
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Collaborate with cross-functional teams to drive business results and improve customer experience
  • Stay up-to-date with industry trends and competitor activity to inform business decisions

Requirements

  • Proven retail management experience, preferably in the beauty or fast-paced retail industry
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Us

The Estée Lauder Companies Inc. is a global leader in the beauty industry, committed to diversity, equity, and inclusion. We are a people-first company, respecting and caring for our employees, communities, and consumers. We strive to be the most inclusive and diverse beauty company in the world, and we are committed to creating a workplace that reflects the diversity of our consumers.