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4 weeks ago
Beauty Advisor Role Summary
KIKO Milano is seeking a skilled and passionate Beauty Advisor to join their vibrant team. As a Beauty Advisor, you will play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.
Main Responsibilities
- Deliver outstanding service by engaging, connecting, and servicing all visitors with the right attitude, outfit, and make-up look in line with KIKO standards.
- Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs).
- Meet customer needs with cross-selling products.
- Complete all required BeKIKO dossiers, quizzes, and training elements.
- Update Management with any issues requiring solving to deliver the highest customer experience and KPI results (e.g., trends, stock, housekeeping).
- As an employee, you may have the opportunity to undertake responsibilities as a 'Beauty Tutor' assisting the Store Manager in training the store team.
Procedures & Policies Execution
- Guarantee the store complies with all KIKO standards.
- Guarantee KIKO standards and procedures as defined in the KIKO STORE BOOK and explained by the Store Manager.
- Contribute to maintaining qualitative standards in terms of image (layout, merchandising, and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
- Guarantee the constant updating on market trends.
- Minimum 1-2 years of experience in a similar role – either Fashion or Beauty.
- Strong knowledge of beauty products and trends.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced retail environment.
- Full flexibility to work evenings, weekends, and holidays.
- Proven ability to meet sales targets.
- Experience in conducting product demonstrations and applying makeup.
- Knowledge of skincare routines and techniques.
- Ability to maintain a clean and organized work area.
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