Maintenance Operations Director

4 days ago

Wembley, United Kingdom deverellsmith Full time
Maintenance Operations Manager

We are seeking a highly skilled Maintenance Operations Manager to join our team at DeverellSmith. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our residential developments.

Key Responsibilities:
  • Collaborate with the Maintenance Manager to provide a best-in-class building and maintenance management service.
  • Manage and coordinate the workload of the Maintenance department to deliver exceptional customer service and maintain landlord assets in a cost-effective and efficient manner.
  • Exercise day-to-day control of budgets and departmental work processes to ensure operations are executed as instructed by the company.
  • Work closely with the Maintenance Manager to ensure full coordination of works and activities required in the department are executed efficiently and consistently.
  • Responsible for managing and continuously improving processes in relation to key areas of works as required by the department.
  • Ensure the highest possible levels of customer service are consistently delivered to both internal and external customers.
  • Manage maintenance works in the landlord areas to ensure the entire building's maintenance needs are fulfilled.
  • Lead and cover the Maintenance department from time to time in the absence of the Maintenance Manager.
About You:
  • IT literate with excellent knowledge of MS Office and associated software packages.
  • Resilient and able to work in a high-pressure environment, with the ability to adapt to change as the business demands.
  • Proven track record of implementation and execution of standard operating procedures.
  • Highly strategic with a proven track record within the Maintenance field.
  • Excellent verbal, written, and organisational skills.
  • Excellent customer service capabilities and well-presented, emotionally intelligent.
  • Proven experience in relevant Building Services roles, along with technical, hands-on experience.
  • A real team player who instils a culture of openness, high integrity, and teamwork within their team.
  • Good knowledge and understanding of managing contractors and facilities/maintenance-related management contracts.
  • Enthusiastic, motivated, and a self-starter.
Perks of the Job:
  • Up to 25% Bonus.
  • Tickets for events at Wembley Park, Wembley Stadium, and The OVO Arena, Wembley.
  • Discounts at shops and restaurants within Wembley Park.
  • Support for personal development and training.
  • Access to a Financial Adviser.
  • Employee wellbeing initiatives.
  • A calendar of events organised by a social committee.
  • Two working days a year to spend volunteering for local charities.

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