Current jobs related to Lead Application Support Specialist - Birmingham, Birmingham - Mitchells & Butlers

  • Application Support Specialist

    1 week ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Job SummaryThe University of Birmingham is seeking an experienced Application Support Specialist to join its team. As a key member of the Application Operations team, you will be responsible for providing high-quality support for the University's business applications.Key ResponsibilitiesMonitor service delivery against service level agreements and maintain...

  • Application Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom American Family Care, Inc. Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at American Family Care, Inc. As an Application Support Specialist, you will be responsible for providing technical support to our clinical and physician staff regarding installed electronic systems.Key ResponsibilitiesProvide on-going support to clinical and physician...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Job Title: Application Support SpecialistJob Summary: We are seeking a skilled Application Support Specialist to join our team at SCC. The successful candidate will be responsible for providing technical support and maintenance for our applications and infrastructure.Key Responsibilities: Troubleshoot and resolve technical issues with applications and...

  • SENCO Specialist Lead

    7 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    **Role Overview**Hays Specialist Recruitment Limited are working with an Ofsted rated 'Outstanding' school who are seeking a SENCO Specialist Lead to start as soon as possible. The school is situated in a supportive and welcoming environment, and the staff are dedicated to providing an excellent education.Maintain an accurate SEN register and provision map...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Fortem Solutions Ltd Full time

    The Role We are seeking an experienced Application Support Specialist to join our IT team at Fortem Solutions Ltd. This role will involve providing 2nd line support for a wide range of applications, including web and mobile apps, and working with stakeholders to gather and specify requirements for system changes, fixes, and developments. Key...

  • Application Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SF Technology Solutions Full time

    Technical Support Specialist for Business ApplicationsWe are seeking an experienced Application Support Engineer to join our dynamic team at SF Technology Solutions. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers on Nav and Business Central applications.With a strong background in...

  • Application Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SF Technology Solutions Full time

    Technical Support Specialist for Business ApplicationsWe are seeking an experienced Application Support Engineer to join our dynamic team at SF Technology Solutions. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers on Nav and Business Central applications.With a strong background in...

  • Application Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support, French or German SpeakingWe are seeking a highly skilled and experienced Application Support professional to join our team. As an Application Support Specialist, you will be responsible for providing expert technical support to our clients across the UK and Europe.Key Responsibilities:Technical Support: Offer expert support...

  • Application Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support, French or German SpeakingWe are seeking a highly skilled and experienced Application Support professional to join our team. As an Application Support Specialist, you will be responsible for providing expert technical support to our clients across the UK and Europe.Key Responsibilities:Technical Support: Offer expert support...

  • Application Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom CV Library Full time

    Job Title: Field Applications SpecialistAt CV Library, we are seeking a highly skilled Field Applications Specialist to join our team. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high customer satisfaction, and driving project success.Key Responsibilities:Installation and Script...

  • Application Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom ACS Performance Full time

    Job Vacancy - Field Applications SpecialistThe successful Field Applications Specialist will work on the delivery of application projects on time, taking into account all internal and external stakeholders required to drive projects through to completion with a high level of customer satisfaction.Perform installations, develop scripts to meet customer...

  • Application Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom CV Library Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at CV Library. As a Field Applications Specialist, you will be responsible for delivering application projects on time, working closely with internal and external stakeholders to ensure high levels of customer satisfaction.Key...

  • Application Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom CV Library Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at CV Library. As a Field Applications Specialist, you will be responsible for delivering application projects on time, working closely with internal and external stakeholders to ensure high levels of customer satisfaction.Key...

  • Application Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom CV Library Full time

    Job Title: Field Applications SpecialistAt CV Library, we are seeking a highly skilled and experienced Field Applications Specialist to join our team. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high customer satisfaction, and driving project success.Key Responsibilities:Installation...

  • Application Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom ACS Performance Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at ACS Performance. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high levels of customer satisfaction, and driving projects to completion.Key Responsibilities:Perform...

  • Application Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom ACS Performance Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at ACS Performance. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high levels of customer satisfaction, and driving project success.Key Responsibilities:Perform...

  • Application Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom ACS Performance Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at ACS Performance. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high levels of customer satisfaction, and driving projects to completion.Key Responsibilities:Perform...

  • Application Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom ACS Performance Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at ACS Performance. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high levels of customer satisfaction, and driving projects to completion.Key Responsibilities:Perform...

  • Application Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom ACS Performance Full time

    Job Title: Field Applications SpecialistWe are seeking a highly skilled Field Applications Specialist to join our team at ACS Performance. As a Field Applications Specialist, you will play a critical role in delivering application projects on time, ensuring high levels of customer satisfaction, and driving projects to completion.Key Responsibilities:Perform...

  • Application Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom ACS Business Performance Ltd Full time

    Job Title: Field Applications SpecialistACS Business Performance Ltd is seeking a highly skilled Field Applications Specialist to join our team. As a key member of our delivery team, you will be responsible for the successful delivery of application projects, ensuring high levels of customer satisfaction.Key Responsibilities:Installation and Script...

Lead Application Support Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time

Application Support Manager

An exciting opportunity has emerged for a full-time permanent Application Support Manager to become a vital part of our IT department. As the subject matter expert, you will take ownership of Mitchells & Butlers' application portfolio, overseeing and enhancing applications throughout their operational lifecycle. In this role, you will effectively lead and nurture a dedicated team of Application Support Analysts and a ServiceNow Developer, delivering technical support, consultancy, and expertise across our systems. This hybrid position, based in Birmingham City Centre, is ideal for an experienced SME who is committed to continuous improvement and excels at building strong working relationships.

At Mitchells & Butlers, we are at the forefront of hospitality. With over 1,600 locations, we encompass some of the nation's beloved restaurants, lively bars, and charming country pubs. IT is crucial to our industry, and this is a fantastic opportunity for a seasoned Application Support Manager to merge their enthusiasm for technology and applications in a thriving sector.

Key Responsibilities – Application Support Manager

Application Portfolio Oversight and Enhancement:

Manage and oversee our application portfolio, ensuring all applications are current, optimized, and aligned with the IT strategy. This includes developing a continuous improvement plan to boost system capabilities and performance.

Leadership and Team Development:

Guide, mentor, and develop a team of Application Support Analysts and a ServiceNow Developer, ensuring they have the skills and knowledge necessary to manage our systems effectively. This involves succession planning and regular performance evaluations to maintain high levels of team engagement and productivity.

System Maintenance and Upgrades:

Develop and manage ongoing system maintenance schedules, including the implementation of software upgrades, patches, and enhancements. Ensure our systems remain supported and up to date to prevent any disruptions.

Incident and Problem Management:

Provide 2nd and/or 3rd line support during incidents and problems, proactively analyzing and resolving technical issues. Escalate issues when necessary and ensure comprehensive documentation is maintained.

Vendor and Stakeholder Collaboration:

Engage proactively with vendors and internal stakeholders, participating in service review meetings and aligning Mitchells & Butlers' IT strategy with vendor plans. Drive application governance and ensure business application stakeholders are regularly informed and involved in decision-making processes.

Benefits:

Enjoy a generous 33% discount across all our brands, making dining out even more enjoyable. Experience a dynamic work environment filled with fun, laughter, and lasting friendships. Benefit from flexible working arrangements to accommodate life's important moments. Participate in our office bar social events. Take advantage of our Annual Bonus Scheme, recognizing the hard work of our team. Access a private medical plan for your peace of mind. Utilize our Employee Helpline for support with life's challenges. Purchase up to an additional 2 weeks of holiday for a better work-life balance. Engage in charitable initiatives that matter to you.

In addition, we offer a pension plan, 26 days of paid holiday, discounts at high-street retailers, an online wellbeing hub, and the opportunity to receive free shares.

Required Qualifications:

Technical Proficiency in Business Applications: Strong understanding and proven experience with business applications and current technologies such as Power Platform, Office 365, SaaS applications, POS systems, stock management, workforce management, HR & payroll HCM, and Oracle Finance. Leadership and Team Development: Skill: Demonstrated ability to lead, coach, and develop a technical team, ensuring team members are motivated, skilled, and engaged. Experience in creating succession plans and conducting regular performance evaluations. Project and Budget Management: Skill: Experience in managing system enhancement budgets, tracking costs, and identifying opportunities to reduce expenses while improving service delivery. Strong planning and organizational skills to manage projects effectively. Incident and Problem Resolution: Skill: Proven problem-solving and analytical skills, with experience in providing 2nd and/or 3rd line support. Ability to manage and resolve technical issues promptly, maintaining composure during system outages. Vendor and Stakeholder Management: Skill: Excellent communication and interpersonal skills for effective vendor and stakeholder engagement. Experience in managing vendor relationships, participating in service review meetings, and aligning IT initiatives with business objectives.

If you believe this opportunity aligns with your expertise and interests, we encourage you to consider this role.