Front of House Team Leader

4 weeks ago


Cardiff, Cardiff, United Kingdom Stonegate Group Full time

Location: Pen & Wig

We are seeking an experienced Team Leader to join our team at Pen & Wig, a traditional pub in the heart of the city. As a Team Leader, you will be responsible for supporting and mentoring your team, ensuring high standards of service and compliance, and creating a welcoming atmosphere for our guests.

Key Responsibilities:

  • Support and coach your team to deliver exceptional customer service
  • Work closely with the management team to achieve business objectives
  • Ensure compliance with company policies and procedures
  • Develop and implement strategies to improve customer satisfaction and loyalty

What We Offer:

  • Award-winning training and development programs
  • 25% off food and drink for you and your friends in over 800 sites
  • Referral scheme of up to £1,000 per person
  • Dental insurance
  • Employee Assistance - Licensed Trade Charity

At Stonegate Group, we pride ourselves on being the largest operator of pubs, bars, and late-night venues in the UK. Our diverse portfolio includes brands like Slug & Lettuce, Be At One, and Popworld. If you're passionate about delivering exceptional customer experiences and have a passion for the hospitality industry, we'd love to hear from you.

Please note that we are an equal opportunities employer and welcome applications from candidates with disabilities. If you require reasonable adjustments during the recruitment process, please let us know in advance.



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