Customer Service Representative

1 week ago

Wigan, Wigan, United Kingdom Calisen Metering Full time
About Calisen Metering

We are Calisen Metering, a leading provider of essential energy infrastructure assets that offer smarter energy solutions for all.

Our mission is to create a more sustainable future by bringing smarter energy to all, in conjunction with our core business values.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Advisor to join our vibrant call centre team in Wigan.

As a Customer Service Advisor, you will be at the core of our operations, ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service via telephone, resolving customer queries and concerns in a timely and professional manner.
  • Work collaboratively with our teams to ensure seamless customer experience and resolve complex issues.
  • Utilize Microsoft Office to navigate and resolve customer queries efficiently.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
What We Offer
  • Annual salary review and opportunities for professional growth and advancement.
  • Generous holiday allowance and company sick pay.
  • Enhanced maternity and paternity leave, pension plan, and membership to our Health Shield benefits program.
  • Access to a 24/7 Employee Assistance Plan Helpline and free on-site car parking.
Requirements
  • Energetic candidate with a solid educational background (at least GCSE level).
  • Excellent telephone skills and ability to navigate Microsoft Office confidently.
  • Able to thrive in a fast-paced environment, especially if you've worked in customer service before in either telephone-based setups or face-to-face.
  • Superb communication and people skills, with a knack for collaboration and initiative.
  • Excellent organisational and administrative skills.
Working Arrangements

We offer a hybrid working setup, allowing you to work from the comfort of your own home, while still connecting with your team at our Wigan call centre HQ at least two days a week.

All roles will be based out of our Wigan office, and you will need to be within a reasonable distance to Wigan.

We have various shift patterns available, including full-time, part-time, weekend, and night shifts, so you can select the one that suits you best.

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