IT Training Specialist

6 days ago


West Midlands, United Kingdom Network IT Full time

Network IT is working with a client in the West Midlands region who are seeking an IT Trainer with expertise in Dynamics 365 CRM training.

This is a 6-month contract, initially 2 days per week onsite, with the possibility of more onsite work during the training and go-live period.

The client is currently implementing Dynamics 365 CRM, managed by a third-party provider.

With the project timeline, the CRM is expected to go live in early 2025, and they are looking to add an IT Trainer with specific Dynamics 365 CRM training experience.

You will spend the first half of the contract developing training materials, supporting a pre-existing team in bringing expertise on Dynamics 365 training.

Key Responsibilities:

  • Deliver training sessions on Dynamics 365 CRM to users
  • Develop training materials for eLearning and in-person sessions
  • Collaborate with other trainers to upskill them in Dynamics 365 CRM
  • Provide support to users during go-live phases, including floorwalking

Requirements:

  • Must have experience in training users on Dynamics 365 CRM
  • Expertise in building up training material for eLearning and in-person training sessions
  • Able to deliver training via in-person sessions and via MS Teams / online presentation sessions


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