Senior UX Researcher

5 days ago


London, Greater London, United Kingdom Board Full time
About the Role

We are seeking a highly skilled Senior UX Researcher to join our talented UX Design team at Board International. As a Senior UX Researcher, you will play a crucial role in understanding our users' needs, behaviors, and motivations, translating these insights into actionable recommendations to drive the design & development of intuitive, user-centered software solutions.

Key Responsibilities
  • Conduct User Research: Plan, design, and execute studies using interviews, surveys, usability testing, and analytics analysis to gather insights on user behaviors, needs, and pain points.
  • Define User Personas: Develop detailed personas based on research to effectively communicate user needs and goals to the development team and stakeholders.
  • Collaborate with Product Management: Partner with the Product Management team to identify research goals, define questions, and prioritize efforts based on the product roadmap and business objectives.
  • User Journey Mapping: Map user journeys and identify opportunities to enhance the user experience across different touchpoints, advocating for user-centered design throughout the development process.
  • Analyze and Present Findings: Extract key insights from research data and communicate findings to cross-functional teams through visually compelling reports, presentations, and interactive prototypes.
  • Competitive Analysis: Stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
  • Usability Testing: Plan and execute usability testing sessions to validate design concepts and gather feedback for iterative improvements. Collaborate with the design team to create prototypes and facilitate user testing.
  • Continuous Improvement: Contribute to improving UX research methodologies, processes, and tools within the organization, staying up-to-date with the latest techniques and trends.
  • Colleague Success: Supports mid- and junior-level researchers and designers in delivery, as well as coaches and mentors in best practice. Drives and supports velocity.
What We Look For
  • Educational Background: Educational background in Human-Computer Interaction, Psychology, Cognitive Science, or a related field.
  • Proven Experience: Proven experience as a UX Researcher or similar role, preferably in the B2B SaaS software industry.
  • Expertise in Research Methods: Expertise in designing and conducting various research methods, including interviews, surveys, usability testing, and analytics examination.
  • Strong Analytical Skills: Strong analytical and problem-solving skills with the ability to translate research findings into actionable design recommendations.
  • Excellent Communication Skills: Excellent communication and presentation skills.
  • Proficiency in UX Design Tools: Proficiency with UX design tools, prototyping software, and analytics platforms.
  • Familiarity with Agile Methodologies: Familiarity with Agile development methodologies and ability to work collaboratively in cross-functional teams.

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