Night Customer Service Representative

4 weeks ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly skilled and dedicated Night Customer Service Advisor to join our team at Careline Support Ltd. As a Night Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients via telephone, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.

Key Responsibilities:

  • Provide high-quality customer service to clients via telephone, responding to their queries and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to ensure seamless service delivery and achieve team goals.
  • Develop and maintain a thorough understanding of our products and services, ensuring that clients receive accurate and up-to-date information.
  • Identify and escalate any issues or concerns to the relevant teams, ensuring that clients receive a prompt and effective resolution.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring that you remain up-to-date with industry best practices and company policies.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Flexibility and adaptability, with the ability to work a variety of shifts, including nights and weekends.

What We Offer:

  • A competitive salary and benefits package, including 30 days' holiday and a range of employee perks.
  • Ongoing training and development opportunities, ensuring that you remain up-to-date with industry best practices and company policies.
  • A supportive and collaborative team environment, with opportunities to develop your skills and advance your career.
  • A chance to make a real difference in the lives of our clients, providing them with the support and guidance they need to achieve their goals.

About Us:

Careline Support Ltd is a leading provider of telephone support services, dedicated to delivering exceptional customer service to our clients. We are committed to maintaining a first-class level of service at all touch points, and we are seeking a highly skilled and dedicated Night Customer Service Advisor to join our team.

We are an equal opportunities employer, and we welcome applications from candidates from all backgrounds. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.

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