London ICT Field Engineer

1 week ago

London, Greater London, United Kingdom School Business Services Full time
Job Description

About Us:

School Business Services (SBS) is a leading provider of education support services and budgeting software, offering a comprehensive portfolio of Finance, Management Information Systems (MIS), and Information and Communication Technology (ICT) solutions. Our team of experienced professionals delivers high-quality services, leveraging their expertise and reputation within the education sector.

We are seeking an experienced ICT Engineer to join our organization. The ideal candidate will possess strong ICT Deskside Client and Network infrastructure skills, excellent customer service and communication skills, and the ability to resolve complex technical issues.

About the Role:

  • Provide on-site and remote technical support to schools, ensuring seamless delivery of ICT services.
  • Expertise in user and issue resolution of Microsoft Office 365 and Google Workspace applications.
  • Participate in IT projects, contributing to the design, implementation, and maintenance of school networking and security infrastructure.
  • Assess and resolve technical issues, from server and switch failures to internet connectivity problems, using temporary fixes or permanent solutions.

About You:

We are looking for a skilled and experienced engineer who can demonstrate the following:

  • A proven ability to work collaboratively with others to deliver and manage complex projects and programs.
  • Hands-on experience with small organization or school network infrastructure.
  • Excellent communication skills, both verbal and written, to effectively interact with internal stakeholders and external vendors.
  • Willingness to undergo an Enhanced Disclosure and Barring Service (DBS) check and provide proof of right to work in the UK.

Our Benefits:

SBS is committed to creating an inclusive and diverse work environment, offering:

  • Generous annual leave allowance, including bank holidays, with pro-rata arrangements for Term-Time Only (TTO) contracts.
  • Flexible working arrangements, including hybrid and remote work options.
  • Learning and development opportunities.
  • A comprehensive benefits package, including a healthcare scheme and the ability to purchase additional annual leave.

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