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Duty Operations Coordinator

2 months ago

Crawley, West Sussex, United Kingdom Transport UK London Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our Rail Replacement Team as a Duty Controller. As a key member of our team, you will play a crucial role in coordinating and managing rail replacement activities for Transport UK London.

Key Responsibilities

  • Coordinate and arrange road transport services during train service disruptions
  • Ensure the quality of our customer-focused response and provide efficient administrative support
  • Work effectively with external suppliers and colleagues to achieve seamless operations
  • Maintain a safe working environment and report any safety concerns
  • Perform other duties as required to support the team's objectives

Requirements

  • Excellent communication and organizational skills
  • Ability to handle high-pressure situations with a calm and logical approach
  • Previous experience in logistics or passenger transportation is desirable
  • Flexibility to work a variety of shifts, including early, late, and night shifts

What We Offer

  • Competitive salary and benefits package
  • Generous company sick pay scheme
  • Access to employee assistance programs