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Customer Service Operations Coordinator

2 months ago

Banbury, Oxfordshire, United Kingdom JM&Co. Recruitment Ltd Full time

Service Delivery Coordinator

Overview: The Service Delivery Coordinator plays a crucial role in optimizing customer satisfaction within the service department. Key responsibilities encompass managing customer interactions, scheduling service appointments, processing invoices, and addressing customer inquiries with efficiency.

  • Effectively oversee customer accounts and manage workload.
  • Address customer escalations in a timely manner.
  • Collaborate with technicians and subcontractors to ensure seamless operations.
  • Keep clients updated regarding service attendance times.
  • Assist the Account Management Team with relevant customer updates.
  • Participate in the on-call rotation for after-hours service.

Required Skills:

  • Strong interpersonal skills with engineers and colleagues.
  • Proactive approach to delivering exceptional customer service.
  • Proficient in managing and prioritizing workload effectively.
  • Excellent written and verbal communication skills.

Core Competencies:

Team Collaboration: Provide support to team members during peak workloads.

  • Persuade others with well-articulated ideas.
  • Exhibit enthusiasm for achieving business objectives.

Customer Orientation: Constantly explore methods to surpass customer expectations.

  • Manage customer complaints independently.
  • Clearly communicate lead times to clients.

Additional Information: On-call hours are compensated with additional pay, including bonuses for evening and weekend shifts. Comprehensive training will be offered to the selected candidate.