Customer Service Representative

16 hours ago


Croydon, Greater London, United Kingdom Randstad Delivery Full time
Customer Service Administrator

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our accounting function, you will play a vital role in responding to customer inquiries and resolving billing and account-related issues.

Key Responsibilities:
  • Respond to customer queries via phone and email, providing timely and effective resolutions to billing and account-related issues.
  • Update internal systems and data entry to ensure accurate and up-to-date information.
  • Manage and prioritize high volumes of emails and calls, ensuring prompt and efficient communication with customers.
  • Produce correspondence to customers as needed, maintaining a professional and courteous tone.
  • Process transactions related to customer payments, ensuring accuracy and attention to detail.
Requirements:
  • Proven customer service experience, with a strong track record of resolving customer complaints and issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

We offer a competitive salary, excellent benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.



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