Customer Service Representative

2 weeks ago

Gateshead, Gateshead, United Kingdom Teleperformance Full time

We are seeking a highly skilled Customer Service Specialist to join our team at Teleperformance. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software applications

What We Offer:

  • A competitive hourly rate, rising to a higher rate after 3 months
  • A comprehensive training program to ensure your success in the role
  • A supportive and collaborative team environment
  • Opportunities for career growth and professional development

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