Service and Repair Specialist

3 weeks ago


Essex, United Kingdom Octopus Energy Full time
Join Our Team as a Heat Pump Service and Maintenance Engineer

We're on a mission to drive the global renewable energy revolution, and we're looking for experienced heating engineers who share our vision to move away from fossil fuels and provide sustainable heating technology to our customers.

Key Responsibilities:
  • Carry out all service activities, including diagnosing faults, repairing, and commissioning products on-site.
  • Work as part of a team to maintain our customers' low carbon technology, starting with Air Source Heat Pumps and including commissioning, servicing, fault diagnosis and repairs.
  • Support the aftercare team as a second-level technical advisor for all product types to troubleshoot and help resolve technical issues.
  • Provide technical advice on all products and assist in the identification and resolution of technical issues by telephone support, email, or direct site contact.
  • Advise customers on system setup and operation.
Requirements:
  • A good few years experience in installation and/or maintenance of HVAC equipment under your belt, with the ability to diagnose and repair faults, in particular, electrical fault finding & multimeter experience.
  • Domestic hot & cold-water system knowledge.
  • Post-qualification experience within the industry and appropriate qualifications to be able to work with minimal supervision.
Preferred Qualifications:
  • NVQ level 2 (or equivalent experience) within the Plumbing and Heating pathway.
  • A full clean Driving Licence (no more than 6 points).
What We Offer:
  • Basic salary £38,000 per year.
  • Overtime/on-call available.
  • On target earnings £45,000 + London weighting if living within M25.
  • £2,500 annual performance bonus.
  • Share Options in Octopus Energy.
  • £25 per week lunch allowance.
  • Training programme at our groundbreaking R&D centre.
  • Use of company tools.
  • Uniform and all PPE.
  • Company Vehicle and fuel.
  • Support for personal development in Renewable Tech.
Why Join Us?

We're a unique culture where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.

We've officially been named a world-class company to work for and we're in Glassdoor's top list.



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