Automotive Parts Sales Specialist

7 days ago


Solihull, Solihull, United Kingdom Pertemps Birmingham Industrial Full time
About the Role

We are seeking a highly motivated and experienced Parts Sales and Customer Service Representative to join our team at Pertemps Birmingham Industrial. As a Parts Sales and Customer Service Representative, you will play a key role in supplying automotive parts to the public, trade customers, and our in-house workshops.

Key Responsibilities
  • Order Preparation: You will be responsible for handling the pre-picking of parts for workshop job cards, processing customer orders, and checking stock availability in response to various enquiries.
  • Sales and Customer Service: You will build and maintain strong customer relationships through inbound/outbound calls, walk-in customers, and online enquiries by offering excellent product knowledge and creating a positive first impression.
  • Stock Control: You will ensure that consumables and service parts are regularly restocked, enabling a quick turnaround for our workshop, other departments, and trade/retail customers.
  • Warranty and Administration: You will manage warranty claims related to parts issues and ensure all related administration, including customer records and invoicing, is completed accurately and promptly.
About You
  • Previous experience in a similar role, ideally within a Motor Factor, franchise, or specialist parts company.
  • A confident and resilient individual with the drive, energy, and talent to succeed.
  • Well-presented with a positive attitude and strong desire to excel.
  • Ability to quickly establish rapport and build relationships with customers.
Benefits
  • 25 days holiday plus bank holidays
  • Company pension scheme
  • Wellness programme
  • Sick pay
  • Group life insurance
  • Staff discounts on car servicing
  • Discounts at retailers, restaurants, cinemas, and holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • Opportunities for in-house, manufacturer, and professional qualifications
  • Free on-site parking
  • Company events and activities


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