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Guest Experience Executive

1 month ago

London, Greater London, United Kingdom The Peninsula London Full time
Guest Experience Executive - Nights

The Peninsula London is seeking a highly skilled Guest Experience Executive to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service delivery, and maintaining the highest standards of luxury hospitality.

Key Responsibilities:
  • Provide personalized service to guests, anticipating their needs and exceeding their expectations.
  • Collaborate with the Rooms Controller, Housekeeping, and Engineering teams to ensure efficient service delivery and high-quality guest experiences.
  • Manage guest complaints and issues, resolving them promptly and professionally.
  • Contribute to the development and implementation of new service initiatives and procedures.
Requirements:
  • Proven experience in a luxury hotel environment, with a strong background in guest service and hospitality.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
  • Highly organized and able to work under pressure, with a strong attention to detail and ability to multitask.
  • Flexibility to work a variety of shifts, including nights and weekends.
What We Offer:
  • A competitive salary and benefits package, including a generous service charge and pension plan.
  • Opportunities for career development and growth within a dynamic and award-winning hotel group.
  • A comprehensive training program, including on-the-job training and ongoing coaching and feedback.
  • A fun and supportive work environment, with a strong focus on teamwork and collaboration.

The Peninsula London is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.