Guest Experience Executive

4 weeks ago

London, Greater London, United Kingdom The Peninsula London Full time

{"h1": "Guest Experience Executive - Nights", "p": "At The Peninsula London, we are seeking a highly skilled Guest Experience Executive to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service delivery, and maintaining the highest standards of luxury hospitality.

Key Responsibilities:

* Provide exceptional guest service, responding to guest needs and resolving any issues that may arise
* Collaborate with the Rooms Controller, Housekeeping, and Engineering teams to ensure all rooms are ready for occupancy and maintained to the highest standards
* Establish close relationships with guests, anticipating their needs and preferences
* Handle guest complaints and issues in a professional and courteous manner

Requirements:

* Previous experience in a similar role, preferably in a luxury hotel environment
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
* Flexibility to work a variety of shifts, including nights and weekends

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

About The Peninsula London:

Located in the heart of Belgravia, The Peninsula London is a luxurious hotel that offers stunning views of Hyde Park Corner and Wellington Arch. Our hotel features 190 light-filled guest rooms and suites, several world-class restaurants and bars, and a luxurious retail arcade.

We are committed to providing our guests with an unforgettable experience, and we are seeking like-minded individuals to join our team.

Apply now to become a part of our dynamic team and contribute to delivering exceptional guest experiences at The Peninsula London.

", "h2": "Key Accountabilities", "ul": ["Strives to continuously improve guest experiences at night and to live and breathe the Peninsula Service Principles.", "Takes responsibility for night operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.", "Co-ordinates with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are setup accordingly.", "Establishes close guest contact, Handles discounts and credits in accordance with policy and procedures."]}

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