Technology Support Expert

4 weeks ago


Kirkby in Ashfield, United Kingdom GREEN FOLK LIMITED Full time

IT Support Specialist

GREEN FOLK LIMITED is seeking a committed professional to enhance their growing technology division as an IT Support Specialist and Project Controller.

This pivotal position within the organization focuses on delivering 2nd-line and 3rd-line assistance to users, ensuring uninterrupted access to technological systems, and overseeing technology-driven projects aimed at improving business operations.

Preferred qualifications:
  • Proven ability to provide 2nd line user support
  • Experience in delivering 3rd line support
  • Management of technology-related projects
  • Expertise in Office 365/Microsoft 365 applications
  • Familiarity with Active Directory and GPO management
  • Networking knowledge in TCP/IP and Wi-Fi
  • Experience with server virtualization technologies
  • Deployment and configuration of computers
Main duties:
  • Assisting users with hardware and software challenges
  • Upgrading and maintaining systems
  • Managing and executing IT projects
  • Handling escalated IT support issues
  • Database management
  • Network cable organization
  • Building desktop systems
  • Supporting the expansion of the technology department
Perks:
  • 25 days of annual leave plus public holidays
  • Private healthcare benefits
  • Mental health resources including counseling
  • Dental reimbursement and upgrade options
  • Complimentary eye tests and glasses reimbursement
  • Bike-to-work initiative
  • On-site electric vehicle charging facilities
  • Referral bonus program
  • Birthday leave
  • Potential for production bonuses
  • Funding for professional memberships
  • Exclusive employee discounts


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