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Technical Support Analyst
3 months ago
IT Support Specialist
GREEN FOLK LIMITED is seeking a committed professional to enhance their growing technology division as an IT Support Specialist and Project Coordinator.
This pivotal position within the organization involves delivering 2nd-line and 3rd-line assistance to users, ensuring uninterrupted access to technological systems, and overseeing technology-driven projects aimed at improving business operations.
Preferred candidate qualifications:- Capability to offer 2nd line assistance to users
- Experience in providing 3rd line user support
- Management of technology-related projects
- Expertise in Office 365/Microsoft 365 applications
- Familiarity with Active Directory & GPO management
- Networking proficiency in TCP/IP and Wi-Fi
- Experience with server virtualization
- Setup and configuration of laptops/desktops
- Assisting users with hardware and software challenges
- Upgrading and maintaining systems
- Overseeing and executing IT projects
- Supporting IT escalations
- Database management
- Network cable patching
- Desktop assembly
- Facilitating the growth of the technology division
- 25 days of vacation plus public holidays
- Private healthcare plan
- Mental health support including counseling services
- Dental reimbursement and upgrade options
- Complimentary eye examinations and glasses reimbursement
- Bike-to-work initiative
- On-site electric vehicle charging stations
- Referral bonus program
- Birthday leave
- Production bonus potential
- Covered Professional Membership fees
- Exclusive discounts available