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Technical Support Analyst

3 months ago


Kirkby in Ashfield, United Kingdom GREEN FOLK LIMITED Full time

IT Support Specialist

GREEN FOLK LIMITED is seeking a committed professional to enhance their growing technology division as an IT Support Specialist and Project Coordinator.

This pivotal position within the organization involves delivering 2nd-line and 3rd-line assistance to users, ensuring uninterrupted access to technological systems, and overseeing technology-driven projects aimed at improving business operations.

Preferred candidate qualifications:
  • Capability to offer 2nd line assistance to users
  • Experience in providing 3rd line user support
  • Management of technology-related projects
  • Expertise in Office 365/Microsoft 365 applications
  • Familiarity with Active Directory & GPO management
  • Networking proficiency in TCP/IP and Wi-Fi
  • Experience with server virtualization
  • Setup and configuration of laptops/desktops
Main duties:
  • Assisting users with hardware and software challenges
  • Upgrading and maintaining systems
  • Overseeing and executing IT projects
  • Supporting IT escalations
  • Database management
  • Network cable patching
  • Desktop assembly
  • Facilitating the growth of the technology division
Perks:
  • 25 days of vacation plus public holidays
  • Private healthcare plan
  • Mental health support including counseling services
  • Dental reimbursement and upgrade options
  • Complimentary eye examinations and glasses reimbursement
  • Bike-to-work initiative
  • On-site electric vehicle charging stations
  • Referral bonus program
  • Birthday leave
  • Production bonus potential
  • Covered Professional Membership fees
  • Exclusive discounts available